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SHIPPING, RETURNS & PRIVACY POLICY

OUR RETURN POLICY FOR ORDERS PLACED ONLINE


 

Defective items may be returned with-in 14 days of the delivery date as indicated by your tracking information. Our 14-Day warranty applies to manufacturing defects ONLY. Usage based defects are issues caused by mistreatment, misuse of products, or general wear and tear. For any returns after 14 days, you will have to contact the product manufacturer for your return or replacement.

Items damaged by Miss-use, Improper care, or General Wear and Tear are NOT covered by our warranty policy.

All Returns must include FULL Original Packaging, Accessories, Manuals, Warranty Cards, any Additional Coils and Replacement Pods.

The following examples are NOT included in the warranty. Usage based defects include, but are not limited to

• Batteries that have been dropped, Batteries that have been separated.
• Wires becoming exposed.
• Batteries that break inside a pocket, purse, or bag.
• Batteries that have been exposed to water.
• Bent Atomizers.
• Damage to products due to user negligence.

We have a NO Return Policy for E-Liquids, E-Liquid Pods, Coils, and Replacement Pods. All sales on E-liquids, E-Liquid Pods, Coils, and Replacement Pods are FINAL without exception. With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used cannot be exchanged for another flavor or returned.

Return shipping is the responsibility of the customer, if you need assistance with shipping an item back, please contact our Returns Department.

Upon receipt of a return, our Returns Department will inspect and test every product. We will also inspect to be sure all Components, Accessories, Warranty Cards, and Additional Coils/Pods are included in return without any visible physical damage. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, US Wholesale Vapor Inc. reserves the right to issue a credit.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from US Wholesale Vapor Inc. and we will do our best to assist you. 

 


 

We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.

In the rare event that an item arrives damaged, defective or missing items from the order, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.

 

DELIVERY/SHIPPING POLICY

 

We ship safe and secure via Fedex, UPS, & USPS within 24-48 hours of receiving payment.  Any order ($500 or more) will qualify for free economy shipping inside the Continential USA.  For non-continental & international customers please contact us via phone or email for a shipping quote.

Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to refund the item, substitute for another of comparable value, or cancel your order. Custom-made items usually ship between 4 and 6 weeks after ordering. You will be notified via email with tracking information when your order ships out.

All shipment dates are approximate. We are not responsible for shipments arriving early or for delivery delays.

 

PRIVACY POLICY

 

We will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We do not store credit card information, which is ran securely to prevent interception by third parties. We use Google Site Stats for tracking sales made through our Google ads. Though none of your personal information is being used or recorded in any way, you may disable this cookie if you wish.

We only sell to business, you must send us a copy of your business tax ID.

 

***  WE WILL NOT SHIP ANY ITEMS WITHOUT CONFIRMATION OF VALID BUSINESS TAX ID  ***